We presume that complaints should be based on failure of process, not a simple disagreement with editorial decisions.

“BUP Journal” addresses following complaints:

• Authorship complaints
• Plagiarism complaints
• Multiple, duplicate, concurrent publication/Simultaneous submission ▪ Research results misappropriation and data fabrication
• Allegations of research errors and fraud
• Research standards violations
• Undisclosed conflicts of interest
• Reviewer bias or competitive harmful acts by reviewers
• Complaints handling policy
  

If the Publisher receives a complaint that any contribution to the Journal infringes intellectual property rights or contains material inaccuracies, libelous materials or otherwise unlawful materials, we will investigate the complaint. Investigation may include a request that the parties involved substantiate their claims. The Publisher will determine whether to remove the allegedly wrongful material. If the complaint lacks sufficient foundation, the material will not be removed. Complaint investigations and decisions will be documented. Our goal is to ensure the highest quality of our journals; however, we accept that occasionally mistakes might happen.

All complaints will be acknowledged (within five working days if by email). If possible, a definitive response will be made within two weeks. If this is not possible an interim response will be given within two weeks. Interim responses will be provided until the complaint is finally resolved. If the complainant remains unsatisfied, complaints will be escalated to the chief editor, whose decision is final.